Do you feel that you communicate professionally and effectively? It’s not just about what you say but also about how you say it. Build your professional image by acquiring skills you need to communicate confidently and effectively. 

How we communicate in our work environments is constantly changing. The norm for our day-to-day communications is now a world of e-mail, text-messaging, blackberries, interspersed with face-to-face communications. Recognizing the importance and etiquette required for interpersonal and organizational communication is critical for your professional success. This seminar will address all forms of communication used in the workplace and give you the skills you need to communicate successfully.

Benefits

• Use active listening and questioning skills to strengthen professional effectiveness

• Understand the importance of diplomacy and tact in communications

• Know how to adapt your communications for your audience

• Identify the elements of interpersonal and organizational communications at all levels

• Learn text-messaging, e-mail and blackberry etiquette

• Discover the power, influence and impact of non-verbal communication

Who Should Attend